Grocery Dive wrote today that some ShopRite customers are being placed in virtual waiting rooms before they can shop (Ocado and Morrison’s shoppers in the UK face similar situations). Eater reported last week that FreshDirect and Instacart customers in NYC were staying up all night to try and get delivery slots.
Thankfully, that location appears to have robots to help with order processing.Īmazon isn’t the only company struggling to meet the crush of new demand in online grocery. We’re increasing capacity each week and will invite new customers to shop every week.Īlso in that announcement was the news that Amazon’s Woodland Hills, CA location, which was to be the first of its full-on supermarket locations, was opening as an online only order fulfillment center. We are temporarily asking new Amazon Fresh and Whole Foods Market delivery and pickup customers to sign up for an invitation to use online grocery delivery and pickup. From a blog post outlining a number of changes the company was making in the wake of the COVID-19 pandemic: But there’s been a rush to grocery e-commerce, and if you’re just now trying it out, there’s a good chance that you’re gonna have to get in a virtual line.Īmazon announced today that it is instituting a waitlist for new online Amazon Fresh and Whole Foods customers. Grocery delivery has been a lifeline for those unable to visit supermarkets in person and those just trying to flatten the viral curve.
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